The wellbeing and safety of our team and merchants as well as our customers is our highest priority at the moment and in light of the current situation and growing concerns over the COVID-19 pandemic, all Compare and Recycle employees are working remotely.
Our merchants are currently following safety guidelines set out by the government and have made changes to their operations accordingly. As soon as we are made aware of any problems our merchants face due to coronavirus, we will share the information here.
More details on the situation in our daily updates below.
1st of April 2020
11:11 - O2 Recycle have temporarily suspended their trade-in operations until further notice.
O2 Recycle will process outstanding trade-ins until 8th of April. If your device arrives after 8th of April, it will be returned to you. If you already placed an order with O2 Recycle, but have yet to send the device off, O2 Recycle advises to keep hold of it until they are back online.
If you have any questions about a device you’ve sent to O2 Recycle, they will be available to assist you until the 8th of April. Contact them directly on 0345 5050202 or drop an email at email@example.com.
31st March 2020
09:32 - Envirofone have paused their listing on our recycling comparison until further notice. If you have an outstanding trade-in, Envirofone will process your order as usual following safety guidelines. If you need to get in touch with Envirofone, drop an email at firstname.lastname@example.org.
Envirofone's listing on our refurbished comparison is active, so you can still shop refurbished smartphones.
30th March 2020
12:21 - Music Magpie operate as normal, but are strictly adhering to all guidance provided by Public Health England and the government to protect their team and customers.
Music Magpie have a collection service available for those selling:
- CDs, DVDs, Games and Books
- Tech valued under £200 and at least 5 media items
If your device has been valued over £200, Music Magpie advises to drop your items off at a Post Office or a MyHermes ParcelShop.
26th March 2020
12:58 - Camorada have suspended their listing on our digital camera comparison. Camorada have decided to temporarily close the business as of 25th of March 2020 for a period of 3 weeks and are looking to re-open on 20th of April 2020.
25th March 2020
12:30 - Motorway.co.uk have paused all active sale processes for the time being. From today, due to the coronavirus situation and restrictions placed on movement and non-essential travel, it is now no longer possible for Motorway.co.uk car buying partners to provide offers or complete purchases.
These measures are expected to be a temporary and Motorway.co.uk are monitoring the situation constantly. If you would like to be notified when Motorway.co.uk car buying partners become active again, visit www.motorway.co.uk and sign up so the team can contact you at the right time.
The Motorway team is still working full time, and are there to support you if you have any questions.
11:19 - WeBuyAnyPhone have extended their price lock-in period to 90 days until further notice for orders placed as of 1st of March 2020. This means quotes will be valid for 3 months after the order has been placed.
24th March 2020
10:44 - Handtec have paused their listing on Compare and Recycle until further notice.
07:00 - WeBuyAnyPhone are operating as normal with precautions in place.
WeBuyAnyPhone have removed their 14 days price lock-in period until further notice for orders placed as of 1st of March 2020. This means quotes will be valid regardless of when the device is sent in.
Please keep in mind that there might be delays with receiving, testing and paying out for devices as WeBuyAnyPhone are working with local delivery services under COVID-19 safety guidelines.
The team at WeBuyAnyPhone can be contacted directly on 03333 445 584 or at email@example.com during working hours Mon - Fri 9am - 5pm.
23rd March 2020
15:44 - SellMyPhone.org have paused their listing on Compare and Recycle until further notice. Outstanding trade-ins will be processed and paid out. If you have any questions about y our order processing please email to firstname.lastname@example.org or call on 0330 133 1312.
12:38 - RX Mobile put measures in place to protect their staff and customers and they decided to pause their listing on Compare and Recycle until further notice. Orders placed before March 23rd will be processed and RX Mobile's customer service is still operating during office hours: Mon - Fri 9am - 5pm and can be contacted at email@example.com.