I Wasn't Paid The Amount Quoted

If your chosen recycler has paid the wrong amount into your account and you were unaware of any changes made regarding the sale of your phone, then you must contact your recycler immediately.

If you have received a different amount to the amount you were expecting, and then noticed you had an e-mail regarding the change in price, then unfortunately there is not much that can be done. Recyclers will offer a time frame in which the new value can be declined, and your phone can be returned to you. If you fail to respond to your recycler within the time frame given, then they will automatically process your order with a re-offered price, as no reply will indicate that you have accepted the revised offer, and you agree to proceed with the recycling process.

After this point, you will no longer have the option to have your phone returned, as it probably will have been recycled already. All of our recyclers’ values are dependent upon inspection. They reserve the right to make a revised offer if they feel your phone does not meet their grading criteria.